Privacy Policy
At ZaneChat, we are committed to protecting your privacy and maintaining the security of your information. This Privacy Policy explains how we collect, use, store, process, and safeguard data.
ZaneChat ("ZaneChat", "we", "our", or "us") provides AI-powered customer communication tools, live chat solutions, messaging integrations, automation systems, analytics features, and related business services.
By accessing or using ZaneChat services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
Account Information
- Full name
- Email address
- Company or business information
- Billing details
- Subscription information
- Authentication credentials
Visitor Information
- Name
- Email address
- Phone number
- Chat messages
- Voice messages
- Session information
Technical Information
- IP address
- Browser type and version
- Operating system
- Device identifiers
- Referring URLs
- Pages visited
- Usage statistics
- Error logs
- Provide customer communication tools
- Enable real-time messaging
- Process subscriptions and payments
- Authenticate users
- Prevent abuse and fraud
- Improve platform performance
- Provide AI-generated responses
- Deliver technical support
- Analyze service usage
ZaneChat may offer AI-powered capabilities, including automated replies, customer support assistance, knowledge-base responses, message categorization, and conversation analysis.
Customer conversations may be processed through trusted AI service providers when AI features are enabled by the account owner.
We do not intentionally use customer conversations to train our own AI systems unless explicitly authorized.
We use cookies and similar technologies to improve functionality, maintain sessions, remember preferences, measure performance, and protect our services.
You may disable cookies through your browser settings, although some features may become unavailable.
We do not sell personal information to third parties.
Information may be shared only when necessary with:
- Cloud infrastructure providers
- Payment processors
- Analytics providers
- AI service providers
- Messaging platforms such as Telegram
- Legal authorities when required by law
We implement industry-standard technical and organizational safeguards designed to protect information against unauthorized access, disclosure, misuse, loss, or destruction.
Security measures may include:
- Encrypted HTTPS communication
- Access controls
- Authentication systems
- Infrastructure monitoring
- Secure cloud hosting
- Rate limiting and abuse prevention
However, no security system is completely secure and we cannot guarantee absolute protection.
Information is retained only as long as necessary to provide services, fulfill contractual obligations, resolve disputes, maintain security, and comply with legal requirements.
Upon account termination, certain information may remain in backups for a limited period before permanent deletion.
Information may be processed or stored in countries outside your jurisdiction. By using our services, you consent to such transfers where permitted by applicable laws.
ZaneChat services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that a child has submitted personal information, we will take reasonable steps to remove such information.
- Providing required privacy disclosures
- Obtaining necessary user consent
- Complying with applicable laws
- Managing collected visitor information responsibly
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- Access requests
- Correction requests
- Deletion requests
- Restriction of processing
- Data portability requests
- Objection to processing
Our services may integrate with third-party platforms and providers, including payment systems, AI providers, messaging platforms, hosting providers, and analytics services.
These services maintain their own privacy practices and policies.
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business operations.
Updated versions will be posted on this page with a revised "Last Updated" date.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.
ZaneChat Support
We typically respond within 24 hours
Your Privacy Matters
By using ZaneChat services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.